LinkedInformed Podcast. The LinkedIn Show (general)

Welcome to episode 191, this week I’m going to cover a topic I tackle almost on a daily basis at the moment…..How to know what subjects to post about on LinkedIn.

But before I get onto that……


Interesting Stuff I Saw This Week

The Crappy Handbook of LinkedIn Profile Pics
LinkedIn Top Voices 2017: The must-know people inspiring today’s professional conversations
Stay on Top of In-Demand Skills with New Notifications


#LinkedInLocal

I originally covered the LinkedIn Local phenomenon in episode 166 when I interview Erik Eklund who was a founding member of this movement along with Alex Galviz, Anna McAfee and Manu Goswani.
Since then the founders have been joined by Ryan Troll and Brian Almeida to form an organisation that co-ordinates LinkedIn Local meet ups throughout the world.
They have now set up a new website

Click on the image above to visit the website

If you are thinking of running a LinkedIn Local event in your area then take a look at the website to understand how you go about it.

Please Do The Survey! And if you have done it….please share it widely!

I was aiming to get to 1000 responses by Christmas but at the time of writing, I’m still below 500!
It has been much harder than I expected to get people to complete this short (5 mins) survey but I really feel we need to get at least 500 to make the results viable.

So please share the link http://bit.ly/Linkedin2017 with your LinkedIn network, Twitter and Instagram followers and Facebook friends

If you haven’t yet done the survey, here it is

This weeks question also forms the main topic for this week;

I hear you talk a lot about techniques for posting which is very useful but my problem is ‘what’ to post about. Any tips?

I get asked this question so much and I also regularly have to tackle the subject when I am working with customers that are currently posting promotional content.

Here are my guidelines;
The McFly Syndrome - It’s all about you…STOP SELF PROMOTING! This includes talking about events you have organised, new members of staff or awards you have won. You might not see it as such but others only see this as self promotion. These posts are OK occasionally but need to dominated by less selfish content.
Understand your relevant followers. You don’t need to ‘speak’ to all your followers but you must focus on gaining a deeper understanding of what interests your followers;
> What motivates them
> What frustrates them
> What worries them
> What excites them
> What content do they read?
> What sort of posts are they Liking, Sharing or Commenting on
Experiment with different subjects. What works and what falls flat. Try not to make too many assumptions and judge by results.
People on LinkedIn are much less ‘stuffy’ than you think! Try people orientated content and use stories where possible. Think about light, fun subjects as well as subjects that people are likely to have strong opinions about.
The ‘gold standard’ measurement is comments.

These guidelines refer to content rather then technique. You can learn more about technique, plus some other content tips in episode 178

Direct download: LinkedInformed_191.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 190, it seems that many people are talking about the mysterious LinkedIn algorithm, myself included! I can’t believe how many of these people are still blaming the algorithm for the poor performance of their content, it’s not the algorithm folks, it’s your content!……

But before I get stuck into that, here are a few things I came across this week

Interesting Stuff I Saw This Week

People Are Flooding LinkedIn With Strange Stories. We’re Calling Them Broetry.
7 Next-Level Sourcing Tips From the Master, Glen Cathey
Can Linkedin Save Slideshare?
LinkedIn Plans Improvements, Including Changes To SlideShare
New LinkedIn A.I. Is Now Judging Your Content. Sorry, What Content?

Native video problems

A number of people have been seeing error messages on native LinkedIn videos this week

It would appear that simply refreshing your page often sorts this out, if not then try clearing your cache.


Blaming The Algorithm

I enjoy the challenge of ‘outsmarting’ the algorithm as much as anyone, more than most probably but I really think that people are getting a bit carried away with it’s importance.

Let’s be clear - Content will always be king!

I recently came across this post from someone complaining that the algorithm favoured posts over Articles - the argument seems to be that he spends longer crafting an Article so the algorithm should reflect that…..what?!!

I checked back and he hadn’t created any posts linking to this article so how did he expect people to find it?
It’s also worth noting that Article ‘views’ are not the same as post ‘views in the feed.

All the algorithm does is reflect what it sees as being interesting and engaging amongst LinkedIn users. Yes it initially decides how many people see a post and that is important but that alone won’t ensure many people see your content - the most critical factor is how people react to it and for that to happen you need to write interesting content.
Interesting does not equate to ‘interesting to you’ or ‘appropriate for LinkedIn’ it means it need to resonate with your followers.
Do you know what resonates with your followers?
Maybe you do but you don’t ‘approve’ - well thats up to you but don’t blame the algorithm, blame your followers….or dare I say it….take the blame yourself!

My observations are as follows;
People prefer short form content on LinkedIn
People don’t always want to talk about business, lighter subject matter is surprisingly popular
Posts are seen on our home page and with one click that does not require opening a new page we can read more…that is just more user friendly
Posts should gain the attention of a reader within the first 3 lines - the spacing argument is not proven and makes no sense to me. It just needs to be long enough to trigger the ‘see more’ and good enough to motivate someone to click on it.

So rather than blaming the algorithm, perhaps it’s time to start taking notice of what your followers really want and providing them with that?

Competition Winner

In episode 181 I interviewed PR expert Janet Murray and she kindly offered a free 60 minute PR strategy call with a lucky winner of a free prize draw.

This was some weeks ago but the responses have been dripping in ever since so I haven’t made the draw until now.

And the lucky winner is……..(drum roll)

Mark Barlow from Dirty Marks Cleaning services. Mark runs a window cleaning service as well as being an online marketing strategist!

Direct download: LinkedInformed_190.mp3
Category:general -- posted at: 6:59pm UTC

Welcome to episode 189, not much news this week but I do have a couple of new features to share with you and a cool thing plus I feel the need for a rant!…..more later.


Interesting Stuff I Saw This Week

‘LinkedIn degrees’ from global providers ‘could leave UK behind’
Russian accused of hacking LinkedIn, Dropbox to be extradited to US
Oops: LinkedIn country subdomains SSL cert just expired

 

New Features

Double tap to Like

This new mobile feature is copied straight from Instagram and is definitely aimed at millennial who tend to move through their streams much more quickly and ‘thumb tap’ rather than finger tap as us ‘oldies’ tend to

New Magnet Posts

This feature is in the early stages of roll out so you may not see it yet but it’s a good one!

When you create a post on a mobile app you now get the option to specify to send it to the homepage of (and potentially notify) followers who have specific skills - via a magnet icon.
By tapping on the magnet below you are given the option to pick up to three skills.

This means that the distribution of your post will initially only be to targeted followers - it may of course reach further as they like or comment on it.

When you receive such a post in your feed you will see which skills you have that match the specified ones and you are encouraged to ‘Add your thoughts’

The only problem is that the skills you pick have to be skills that you also have on your profile. This seems like an unnecessary criteria to me and will result in people adding false skills to their profile just so they can target people they are interested in.

You can tell these posts said because the skills specified and those you match are clearly identified

All that said, it’s a great new feature and hopefully we will all have the opportunity to use it soon.


Are You Stuck In The ‘Content Marketing’ Past?

Whilst conducting some research this week I was stunned by the amount of people that are still wasting time and resources in posting external links.

Its a waste of time….virtually no-one see’s it!

I’m somewhat puzzled by this. Do these people not care that there is zero engagement and views?

Maybe I’m wrong and they are getting huge numbers to their website….I doubt it!

It seems to me that it is taking people a long time to shift their habits from the ‘share relevant content to build trust’ into ‘build trust through engagement.

I suspect much of this is just people who have set up automatic sharing via aggregate and scheduling tools so they don’t really notice - the problem is that it messes up their ‘ranking’ with LinkedIn algorithm making it harder to reach many people, even if their posts are better.

Maybe it’s just extremely hard for people to break long established habits? The ‘post interesting content and bring people to your website’ mantra has been around for a long time but does it really work?

I personally found that it didn’t

What do you think?

Are you still posting links?

If you want to post a link you need to do it manually as I showed recently in this video

Evernote Business Card Connecting

This isn’t actually a new, just something I had forgotten existed!
I was reminded by someone about it this week, I honestly thought the feature had disappeared when LinkedIn severely restricted access to third parties but I was wrong.

This is a great tool to use when at a physical networking event.

This video shows you exactly what to do

Before you can use this you need to make a few adjustments to your Evernote app and account.

This feature is only available to Premium Evernote users

Go to Account > Settings

Now tap on Camera

Now tap into ‘Business cards’

And now you will see the option to connect the app with your LinkedIn account

You can’t customise the invitations so I would only use this whilst you are actually with the person but it can be a great way to ensure that you always quickly and efficiently remember to connect!

How can I see who is following me?

This feature is exactly the same on desktop and mobile but it’s not where you would expect it!

Go to your profile and scroll down to your activity and you will see a blue link ‘Manage Followers’ next to the number of followers

The following list will always start with your followers (as opposed to connections who are followers). If you see the option to follow them back then you know they are not a connection, scroll down until the option ceases and it states that you are already ‘following’ these will (mostly) be your connections.

Direct download: LinkedInformed_189.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 188, this week I had some very sad news, one of the clipper race crew was swept overboard and tragically lost his life - devastating for his family and also extremely unnerving for all the other crews. I can’t begin to imagine how they carry on from this.

It highlights just how dangerous this race is and impressed on me even more just what Brendan Hall had to go through when he won the race previously.

Brendan incidentally released his new speaker showreel this week;

I had an interesting chat with Stoke School student Tim Collins who has been using LinkedIn along with some of his friends recently and has been impressed with the authenticity and kindness shown to him by LinkedIn members……(give it time Tim!). You can hear that interview later in the episode but firstly.

Interesting Stuff I Saw This Week

Trends in marketing investments: LinkedIn starts to establish status?
Women Are Reminding People That LinkedIn Is Not A Dating Website Following "Creepy" Messages
LinkedIn pledges $10 million for affordable housing. A charitable act or protecting their own interests?

New Features

Some people have reported seeing a new design to the search page. This is clearly of on LinkedIn annoying A/B tests but doesn’t it look awful?

You can now embed posts into your website, just as I have done several times in this post, including the video below. This can be done on anyone’s posts including your own but isn’t available to everyone yet (roll out).
Simply click on the 3 dots as seen below and then copy the HTML code

LinkedIn are now officially launching their new ‘Career Advice’ feature which is closely allied to the mentoring feature. More in this video;

What You Saw On LinkedIn This Week

This could become an interesting new feature if you get involved!
The best way to improve the quality and reach of our content is to observe other successful posts. So why not use LinkedInformed as a place to share any great posts you saw last week.

I really liked this one sent in my listener Carl this week.

I can’t wait to see how that develops!

So from now, when you spot something interesting, take a note of the url and send it to me.
That way we can all learn from each others feeds

My LinkedIn Survey

I announced this last week and I was terrified that my target of 1000 respondents was going to be too hard to reach…..I might have been right!

Over the last week I have managed to gather 300 respondents but that leaves me woefully short so….
I NEED YOUR HELP!

Please take a few mins out of your day to complete the survey and then share it with your network.

A Millennial’s view - LinkedIn is Authentic, collaborative and refreshingly ‘real’

Listener Anna McAfee pointed out to me a video posted by 3 school kids made while they are waiting for parent evening to start.
The person that posted it was Tim Collins, so I thought it would be interesting to get him on the show!

I really enjoyed hearing what an 18 year old makes of LinkedIn, especially in comparison to Facebook (old and dated) and Instagram (lacks authenticity)

This is Tim’s Video post

I love the way he was brave enough to know that is was far from ‘perfect’ or ‘professional’ and post it anyway…….if an 18 year old can then why can’t you? (assuming you have video)

And this is the post he referred to when talking about ‘it’s about who you know’

No questions for this week. Please feel to drop me a line or leave a voicemail of you want your question featured on the show.

Direct download: LinkedInformed_188.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 187, this week we are back to the normal format after a few weeks of interviews. I would really appreciate your help with compiling a survey of how LinkedIn users have changed their behaviour over the last 12 months or so.
More of that later but firstly……

Interesting Stuff I Saw This Week

60% users from Russia remain on LinkedIn after year of blocking
Creating Your Resume Just Got a Whole Lot Easier with Microsoft and LinkedIn


New Feature

Active status is coming to your home page feed. We are used to seeing the green dots in messaging but they will soon be seen elsewhere on LinkedIn, which is a great move.

There does seem to be some confusion as to what each one means so just for clarity;
A green dot means that person is active on LinkedIn (desktop or mobile)
A green circle (Jo below) means they have push notifications enabled on their mobile app.


This will also show in profiles, here you can see that Kate (featured in episode 185) is not active but does have push notifications enabled on mobile.

You can adjust your settings for active status if you wish under ‘privacy’ in your settings

I had this for about 2 weeks but it has disappeared again now, it’s a great feature though and I’m looking forward to it becoming permanent once they have completed their testing.


How many profile views do you get? I’m amazed to see how many Gretta gets!

Posting External Links - New Method

I saw this Article from Andy Foster and decided to make a video post about it.

The bigger question is whether posting links at all makes any sense.
Maybe the content marketing / bring people to your web site method is no longer the best way to generate new business?
What do you think?

LinkedIn Search Results

When searching LinkedIn you will get results from anyone that meets your criteria but they won’t all be visible to you, however there are some people beyond your 3rd tier that are still visible.

 

Direct download: LinkedInformed_187.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 186, this week I really enjoyed chatting with Leif Carlsen, A social selling expert and podcaster from Denmark.

Leif and I chat about a range of things in the episode;

ROI - Return on Investment

It's difficult to measure
Statistics are often merely a vanity measure
Social selling will always be a ‘long game’
Some ways you can measure RIO;
Post comments, likes and views in the feed
InMail / message replies
Profile views
Invitations received
True followers (followers minus connections)
SSI (social selling index)
Successful referrals
The influence formula as discussed in episode 167
LinkedIn should be added as a lead source in your CRM

The future of social selling

Less about content marketing and more about engagement
Sales people will need to grow their own following and influence
Think of yourself as being a DJ Broadcasting to a wide audience of listeners
The attributes of sales people will change;
Less selfish, more motivated to help others
Driven to help people even when there is no chance of doing business with them
Better at written communication
Are LinkedIn moving in this direction? The design of Sales Navigator might suggest not!
InMail is, in many respects, a form of cold calling via LinkedIn!
Does cold calling really work any more?

Company Pages

I believe that company pages have very limited use, primarily because people do business with people.
Most company page posts get the very little, if any engagement
Leif Took a more positive stance but believes that Company pages can only work if you deliver high quality educational and interesting updates.
Check out Leif’s Company page below

Articles

Leif has found that Google will find articles but only if the content is of the highest quality.
A good technique is to write with a specific person in mind
Articles give you credibility, they don't need to be written very regularly but it's important that your prospects and followers can see that there is more to you then just the "Gift of the gab”
Writing good articles will make you think more about your market and inevitably make you a better salesperson.

Direct download: LinkedInformed_186.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 185, this week I’m doing my annual ‘escape from the wet and cold of Britain’ week in Spain so I thought I would treat you to one of the most popular podcast episodes I have ever produced.

I’m sure many of heard you have heard me talk about the florist from Grimsby who is killing it on LinkedIn….well this is the interview I did with her in May 2015 on a since retired podcast called Winbusinessin…..enjoy!

Direct download: LinkedInformed_185.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 184, this week I’m expanding on the subject of the meteoric rise of LinkedIn in terms of engagement and activity and I want to to focus on some of the key characters behind that change - the class of 2017!

But before I get to that…..

Interesting Stuff I Saw This Week

HiQ turn to crowdfunding to fight LinkedIn’s legal appeal of a recent court decision
LinkedIn announces the ‘Most socially engagement employment agencies’ but the get the measures all wrong!
Native video is coming to company page updates. Currently only a few have access including Mashable. See one such update here. Mashable video update
Huawei and LinkedIn announce a new phone collaboration embed https://youtu.be/C5gXjyGimRA
As reported recently ‘smart replies’ are improving in LinkedIn messaging and here is the Engineering blog on the detail of how it is done.

The Class of 2017 (plus Oleg!)

When we look back in years to come we will see 2017 as being THE year LinkedIn really became a mainstream social media platform. 2008 was a similar year, that was when LinkedIn initially became widely used but this year is different. It’s not so much that LinkedIn are attracting new members, it’s more that more users are engaging on LinkedIn.
A 60% increase in engagement levels vs the same period last year is pretty phenomenal so how has this happened?
I mentioned recently that a big part of this has to be attributed to the new design and LinkedIn deserve a lot of credit for that but another big part of this has been down to a new generation of LinkedIn users who have started to use the platform in different and more ‘socially connected’ ways.
I have been studying this for some time now and I just love the way the class of 2017 are challenging the status quo and rewriting the rule book on how to use LinkedIn.

Here is a list of some of the most impressive and influential members of the class of 2017 (in no particular order)

Michaela Alexis
Janet Murray
Tim Queen
Mike Morgan
Josh Fechter
Jonathan Pollard
Gretta van Riel
Eli Hochberg
Chris Williams
Ben Rea
Alexandra Galviz
Matt Wilson
Lila Smith
Tom Mallens
Simon Dodson
Josh Quigley
Erik Eklund
String Nguyen
Amy Blaschka
Anna McAfee
Manu Goswami
Simon Chan
And last but not least, I can’t go without giving a mention to the honourable ‘mature student’ of the year Oleg Vishneplosky who consistently continues to set the pace with some of the highest levels of engagement ever seen on LinkedIn!

I’m sure I have missed some important names, so please do not be offended if I have not listed you!

I’m not stating that I agree with everything these members do on LinkedIn but they are definitely pace setters in this new age of LinkedIn engagement. Take a look at their posts and you will see similar patterns;
Storytelling, often of a personal nature
Use of hashtags
Lots of @mentioning
Large, diverse networks and followers
A sense of community - many comment, share or Like each others posts
A sense of fun about their LinkedIn activity
Rarely, if ever, promote themselves or their businesses
Use of native video
Many long, text only posts

As I have stated before, some of them post things that I think are not always suitable for LinkedIn but who am I to argue with the level of engagement those posts get?
Many (not all) of the above are millennials and one concern I have is whether they are likely to drop LinkedIn like a stone when something ‘new and shiny’ comes along - this is very typical of how this generation use Social media and it could happen to LinkedIn.

This weeks questions are all regarding last weeks topic of GDPR and were all aimed at Jeremy Kajendran following his interview. Jeremy has been very generous in answering all the questions I sent him by recording his answers.

Topics covered were;
Do subscribers on pre-GDPR email lists need to opt-in again to be compliant?
If I work under the name of another company as a Consultant and promote them as a company etc. Do I still need to register with the ICO?
Am I still able to send InMails to 2nd and 3rd degree contacts under GDPR?

Direct download: LinkedInformed_184.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 183, this week I am dedicating the whole episode to this much requested subject. GDPR is coming next year whether we like it or not so it’s time to start educating ourselves on the dangers and opportunities this presents.

With that in mind I have taken time to speak with three individuals, two of which are interviewed on this show.
As a result, I am skipping any news, cool things or questions this week and will revert back to our normal format next week.

My first interview is with Privacy, Cyber Security and Risk Advisor Jeremy Kajendran who is the UK Privacy Practice Leader for EY

Key points from Jeremy;
GDPR = General Data Protection Regulation
Data protection act has been in place since 1998 but GDPR is intended to bring the legislation up to date with today’s technology and business practices. Fines are greater and organisations are now having to ensure they are compliant.
Fines can be for up to 4% of global turnover or £20,000
It is a criminal offence in the UK to not be registered with the ICO (Information Commissioners Office)
Individuals have a right to access to their data (this hasn’t changed)
Individuals can now ask you to delete their data and stop processing their data as well as asking you to send it back to them.
The ICO is concerned in protecting individuals from abuse of their privacy.
The Privacy and Electronic Communications Regulations also run in tandem with GDPR and also worth being familiar with because they could be more onerous.
Continual opt-in is not a requirement of GDPR. People have to be asked to opt-in to something which is explicit just once but are always given the option to opt-out.
It’s unlikely that the ICO will be interested in one off unsolicited emails. If however a recipient asks to receive no more emails then you must respect their wishes and could be in trouble if you don’t.
There will be lots of publicity in May next year which may increase the amount of complaints the ICO receive and in practical terms they are unlikely to be able to follow all of them up. They will prioritise on a risk basis.
If you are an organisation that processes data on anyone within the EU then you are subject to the GDPR
LinkedIn Forms are a way of collecting data on people so you are the data controller once you take that information from LinkedIn. The form should make it explicitly clear that by adding details an individual is agreeing to receiving more than just the information advertised (ie an e-book). A double opt-in is helpful but the days of signing up for a giveaway is not permission to send them anything else, unless they explicitly opt-in for ongoing communications. Ideally this should be included in the sign up form on LinkedIn
Explicit opt-in can be a very positive thing because your list open rate is likely to be much higher.


TOP 10 Questions To Ask A GDPR Expert by Jeremy Kajendran

Jeremy’s InfoRisky Podcast.

I also had a chat with Kim Bradford who also specialises in GDPR but tends to focus on it from the perspective of small businesses and solopreneurs.

Advice from Kim;

If you process data on anyone, you need to register with the ICO in the UK. Data can in theory include keeping their email asking you to take them to remove your data!
Registering with the ICO (UK only) may help to mitigate any issues. Put simply a good analogy would be that being investigated and fined by the ICO is like getting caught speeding but not being registered is like getting caught speeding without a valid drivers licence!
Email providers are slow to react and some appear to be trying to push responsibility onto their customers - perhaps LinkedIn may do the same.
The ICO are going to issue very clear guidance to people on what businesses can and can’t do regarding their data and clarifying their rights on data. This may lead to some people reporting you and even if you have done nothing wrong, the ICO may want to investigate how you hold and use other data (opening a can of worms)
It’s possible that LinkedIn may remove or at least significantly change the feature that allows you to download your connections.

Advice from Kim;

If you process data on anyone, you need to register with the ICO in the UK. Data can in theory include keeping their email asking you to take them to remove your data!
Registering with the ICO (UK only) may help to mitigate any issues. Put simply a good analogy would be that being investigated and fined by the ICO is like getting caught speeding but not being registered is like getting caught speeding without a valid drivers licence!
Email providers are slow to react and some appear to be trying to push responsibility onto their customers - perhaps LinkedIn may do the same.
The ICO are going to issue very clear guidance to people on what businesses can and can’t do regarding their data and clarifying their rights on data. This may lead to some people reporting you and even if you have done nothing wrong, the ICO may want to investigate how you hold and use other data (opening a can of worms)
It’s possible that LinkedIn may remove or at least significantly change the feature that allows you to download your connections.

Direct download: LinkedInformed_183.mp3
Category:general -- posted at: 8:30am UTC

Welcome to episode 182, lots to tell you about this week so no main subject as such.

Firstly I want to correct something I mentioned in last weeks show under the title ‘The State of Groups’ It seems that, on closer examination, the stated number of pending members isn’t actually accurate! Thanks to Carl for putting me right on that one!

Another correction from last week regarding GDPR. Asked if you had any questions and a number of you did. I will be interviewing an expert on the matter soon so I will make sure all your questions are answered (keep sending them in).
The thing I got wrong was suggesting that this would only be a subject of interest to European listeners - apparently this isn’t the case as anyone who holds data on people who are in a country under GDPR could be liable for fines (quite how, I don’t know!)

Interesting Stuff I Saw This Week

LinkedIn opens it’s new EMEA HQ offices in Dublin.
It’s a bit ‘cheesy’ as always but here is the video of the new offices. They do look pretty amazing!

Direct download: LinkedInformed_182.mp3
Category:general -- posted at: 8:30am UTC